AUTHENTICITY | AVAILABILITY  | PAYMENT | eBay | RETURNS POLICY | SECURITY | SHIPPING | TAXES | WARRANTY | PRIVACY

Welcome to Pacific Bay Watch, the best place for your virtual watch and jewelry shopping experience on the Web.

At Pacific Bay Watch we strive to achieve one hundred percent customer satisfaction. We offer the highest quality merchandise, and the largest selection on the Internet. "We will not be undersold.”

Pacific Bay Watch has over 100 years of combined experience in the Watch and Jewelry industry, we know what it takes to satisfy your needs.

Pacific Bay Watch has the best staff of employees available. With our Watch Specialists, our Gemologists, and the most knowledgeable sales crew anywhere. No question will go unanswered, no problem will go unresolved. We believe the more you know the easier it will be for you to make the right decision.

For years we have spared no effort to help people with their most precious moments. From high end watches and engagement rings to a simple thank you present. Our staff is always at your disposal, and will continue to be there for every moment worth remembering. Like your family doctor, our goal, is to become your family’s jeweler.

We welcome you to our family, and we sincerely hope you’ll welcome us into yours. With our prices we’re sure to make you feel like family. We hope you will keep coming back to us for your precious jewelry and watch solutions.

Now enjoy browsing our website. Feel free to contact us at any time. Expect a prompt response to any questions you may have. If while browsing our store you do not find what you are looking for please email us. As much as we try to get all of our merchandise on line we at times overlook things. In addition, we are capable of finding and getting the most unique and hard to get merchandise.
Most of our inventory is on hand and is ready to ship, usually within 24 hours.

AUTHENTICITY

We DO NOT deal in replicas or fakes, only certified genuine merchandise.
All of our items are 100% authentic and as described or your money back.

Buying discounted designer items can be risky.
There is always a risk that the discounted designer item is a “knock-off” = “fake”.

We at Pacific Bay Watch guarantee all of our products to be 100% authentic and as described. All pertinent information is always displayed in our item’s description.

Please do not hesitate to contact us with any needs, concerns or questions.

AVAILABILITY

If your purchased item is currently in stock, we will ship the item within 1-2 business days after the order is processed. You will be notified of the shipment by email or phone.

Sometimes, due to the volume of orders we receive or due to the item being on backorder, a particular item maybe be out of stock. If this happens, we will notify you in a timely fashion to provide you the desired item within a pre-determined, estimated time frame or help you find another item. If you have already been charged, but the item is no longer in stock, please be assured that we will refund the full amount charged. Refunds will be issued by the same method as the original payment.

Please keep in mind we also sell items across multiple platforms: both on and off line, places like eBay, other websites and trade shows. We also sell items to other dealers (wholesale) and often will give goods out on memo to different stores across the globe, so double sales and slight delays in shipping can happen on VERY rare occasions.

You can inquire on availability by simply contacting us at the time of purchase.

PAYMENT

Payment and shipment terms may vary on individual items and amount of purchase.
We accept Credit Cards, Paypal (up to $10,000), Cashiers Check, Personal check (item will be held until funds are cleared) and Bank Wire.
Checking out through the Pacificbaywatch.com checkout process is simple and completely secure. We accept Visa, Master Card, American Express & Discover credit cards. All data communications through pacificbaywatch.com web-site is encrypted using a minimum of 128 bit SSL encryption with keys from COMODO.
We are working with a security specialist team that guaranies all payments and the process may take from 24 to 48 hours.
We accept Paypal only if you have an existing Paypal register account and up to $10,000 no exceptions.
We accept personal and cashier checks issued from US banks only. Without exception, we will only ship the package once the check - regardless if it is a personal or cashier check - once the funds have completely cleared. This process may take anywhere from 3-7 business days. Receive a 2% discount off "Your Cost" price with this payment method.
Paying via a bank-to-bank wire will afford you a 2% discount off our "Your Cost" advertised price. Please contact us to discuss payment via this option.

Please note - we take online fraud seriously! If we receive a bogus order, we will notify and cooperate with the Federal authorities. All information transmitted in the process of fraudulent orders will be turned over immediately to the FBI, and/or local police in your immediate area.


eBay

We have been on eBay since 1998, starting with our main store ejeweler2000, we then opened a few more stores, greatintentions, sellerguru and our newest store weoffer. We have thousands of transactions in total, through eBay alone.

Pacific Bay Watch manages to keep near 100% feedback across all stores, and have earned the distinguished rating of “PowerSeller”. Pacific Bay Watch has also been rated as a “Top-Rated Seller”. In addition, Pacific Bay Watch is a “Premier Business PayPal Verified Member”.

  • What is a PowerSeller?

PowerSellers achieve eBay requirements for sales volume, customer satisfaction, policy compliance, and account standing and are rewarded with exclusive benefits to recognize their contributions to the success of the eBay Community.

  • What is a Top-rated seller?

Top-rated sellers are PowerSeller who have achieved the highest levels of customer satisfaction and receive additional benefits to recognize this achievement. All levels of PowerSeller are eligible for Top-rated seller status.

  • What is a PayPal verified member?

Verification increases the security of our payment network for sellers and buyers. Verification gives PayPal additional evidence of a member’s identity, and lets others know that buyers and sellers have completed this process.

RETURNS POLICY

Pacific Bay Watch will gladly accept the return or exchange of undamaged merchandise within 7 business days from when your order was received by you, usually 2-5 business days after it was shipped out of our warehouse, and 14 business days for International buyers (we have to be notified of the return with first 7 business days after customer receiving the item).

Certain conditions may apply, please read the full policy below.
We offer a customer satisfaction guarantee or your money back.

This policy means that if the item is not as described then return it for a refund within 7 business days for US customers and 14 business days for International customers.

If the item is returned, it must be returned in the exact condition as shipped with box and any other papers or items that it was shipped with.

If an item is resized or engraved, the refund is void.
If a customer would like to make a special order.

Special orders and brand new watches CARRY A NO RETURN POLICY unless otherwise pre-arranged with our staff.

Please note that some new watches may not be eligible for a full refund return at all due to the warranty being filled out in customer's name or the watch has been registered with the manufacturer and/or we will have to charge a restocking fees depending on the current value of the watch.

Before returning an item, please obtain a return authorization number by calling +1-949-200-9569

New and unused means that there are no marks on the item or any wear on the item, including tags
and boxes.

Pacific Bay Watch is not responsible for any item that is not returned in the manner set forth above.

Returns must be sent prepaid and insured by a track able carrier such as UPS or Federal Express to:

Pacific Bay Watch
220 Newport Center Dr.,  Suite 11-324
Newport Beach, CA 92660

Phone: +1-949-200-9569

SECURITY

We at Pacific Bay Watch guarantee that every transaction you make will be 100% safe.

The Pacific Bay Watch site was developed to support secure online purchasing through secure socket layer (SSL) technology. All information that you provide during the shopping process is encrypted for your protection.

Furthermore, information provided to us as a result of your online purchase is completely confidential and will not be disclosed or sold to any other party.

We here at Pacific Bay Watch are constantly working on new and innovative security plans to protect you our customers.

From time to time Pacific Bay Watch collects non-personal data through cookies, web logs, and other web monitoring technologies. A cookie is an element of data that frequently contains an anonymous unique identifier. Such data is sent from the website to your browser, which may then store it on your system for future use. Pacific Bay Watch uses cookies to maintain information for your shopping cart and to facilitate your shopping experience so that you will not need to continually re-add items to your shopping cart during the same browser session. We keep track of recently viewed items and other helpful features. All this is standard e-commerce practice used widely on the entire World Wide Web.

SHIPPING

We Ship FREE domestically using a known and reliable carrier like FedEx, UPS and DHL.
In some events items might be shipped via USPS depending on the shipping location, ie. P. O. Box.
If shipping with USPS, especially to P.O. Box, we will not be held responsible for lengthy delays, poor tracking updates or LOSSES.

Overnight, International and special delivery might incur additional charges.

All packages are fully insured against loss, theft, and damage during transit.

In cases where the item is over the insured limit of our regular shipping insurance policy limit we will use armored services such as Brinks, Malca Amit, and Ferrari Express. Charges apply and actual quote will be provided at the time of purchase.

Please note – due to the nature and value of the products we sell, ALL packages will require an adult signature at the time of delivery. Unfortunately, due to insurance restrictions we are not able to ship packages without requiring an adult signature.

Due to the heightened risk of fraud associated with credit card purchases of high end luxury items, Pacific Bay Watch prefers to ship our products to the billing address. However, we recognize the necessity for customers to have an option of shipping the package to an alternate address. If you choose to have the package shipped to an address different than your billing address, we will require that an “Alternate Shipping Address” be added to file with your credit card company. This is a very routine and simple process, which should take only a few minutes.

Simply call your credit card customer service and ask them to add an “Alternate Shipping Address to File” and give the representative the address you’d like to have us ship the item to. This security procedure benefits and protects both you and us from potential fraudulent orders. It tells us that the cardholder has authorized Pacific Bay Watch to ship the watch to an address other than the billing address.

RATES

FedEx Standard (3 business days delivery) - FREE
FedEx 2nd. Day (2 business days delivery) - $30.00
FedEx Next Day (Next business day delivery) - $45.00

Not Available In Some Areas
FedEx Priority Overnight (Next business day)(Delivery before 10:30 A.M. ) - $60.00

International Insured Shipping and Handling
FedEx Priority - $70.00

TAXES

  • Domestic

Pacific Bay Watch is located in the state of California; we are required by law to collect sales tax on all deliveries within California. The sales tax rate is 8%.

Pacific Bay Watch does not collect sales tax on orders shipping anywhere outside of California.

  • International

Import duties, taxes and charges are not included in the item price.
These charges are the buyer’s responsibility.

Please check with your country’s customs office to determine what these additional costs will be prior to buying.

You may also contact us for specific needs and special instructions.

WARRANTY

  • (New) Watches

All new watches sold by Pacific Bay Watch are guaranteed to be 100% genuine in new condition and are also guaranteed to be free from defects for a period of at least two years.

While the incidence of defects in new watches is extremely low, there may be occasions in which warranty work becomes necessary. In all cases any warranty work will be handled by Pacific Bay Watch to insure quick and timely turn around time. In addition, Pacific Bay Watch keeps detailed sales records so that we may better answer your questions regarding past purchases (such as warranty work or insurance appraisals in the event of loss).

In our experience, most warranty work requires simple adjustments or battery replacement. However in the event of a return for repairs of watches under warranty, Pacific Bay Watch reserves the right to replace or repair the watch at our discretion. Water damage or damage due to neglect or misuse is not covered by any manufacturer or by Pacific Bay Watch. The warranty does not include routine maintenance, like cleaning and battery replacement. Pacific Bay Watch will not be responsible for any shipping charges (unless otherwise arranged), or damage due to neglect or misuse of the watch.

  • (Preowned) Watches

All watches sold by Pacific Bay Watch are guaranteed to be 100% genuine and are guaranteed to be free from defects for a period of at least 2 year or longer warranty depending on the watch.

While Pacific Bay Watch makes every attempt to make sure that the incidence of defects in our vintage and preowned watches are low (by servicing and overhauling every preowned watch we sell), there may be occasions in which warranty work becomes necessary. In such cases, the watch will need to be returned to Pacific Bay Watch for service. Any work performed on your watch outside of Pacific Bay Watch, will be at the expense of you, the buyer. In addition, unauthorized service will result in voiding the warranty of the watch. At our discretion we might authorize some miner work but a purchase order must be obtained from Pacific Bay Watch In our experience, most warranty work requires simple only adjustments. However, in the event of a return for repairs of watches under warranty, Pacific Bay Watch reserves the right to repair the watch, as we deem necessary. Water damage or damage due to neglect or misuse is not covered by Pacific Bay Watch Remember, Pacific Bay Watch keeps detailed sales records so that we may better serve you in case of questions regarding your past purchases (such as warranty work or insurance appraisals in the event of loss).

 

Pacific Bay Watch will service every brand name watch sold on our website for a period of 2 years after purchase. Watches that have symptoms of abnormally gaining time, losing time, or not keeping proper time will be serviced under our warranty program.

What's not covered: The watch case, bracelet, straps, crown/stem, crystal/glass, finishes, damage caused by excessive wear-and-tear and/or physical abuse and damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limits. Consequential and incidental damages are not covered under this warranty or any implied warranties. Some exceptions may apply if the watch is in need of service due to a manufacturer defect.

Please note: Damage that occurs due to having the watch serviced by a third party null and voids the warranty from Timepiece.com.

Returns must be sent prepaid and insured by a track able carrier such as UPS or Federal Express to:

Pacific Bay Watch
220 Newport Center Dr., Suite 11-324
Newport Beach, CA 92660

Phone: +1-949-200-9569

You may also contact us for specific needs and special instructions.

  • Writing Instruments

All writing instruments sold by Pacific Bay Watch are guaranteed to be 100% genuine and in new condition, in the event a writing instrument is preowned so will be stated in the items description. All warranty work on all writing instruments will be handled by Pacific Bay Watch to insure quick and satisfactory turn around time.

In addition, Pacific Bay Watch keeps detailed sales records so that we may better answer your questions regarding past purchases (such as warranty work or insurance appraisals in the event of loss). Pacific Bay Watch uses only authorized service centers for the specific manufacturer.

  • Jewelry

All jewelry sold by Pacific Bay Watch is guaranteed to be 100% genuine and in new condition, in the event a jewelry item is pre-owned it will be stated in the items description.

All warranty work on all jewelry will be handled by Pacific Bay Watch to insure quick and satisfactory turn around time.

PRIVACY NOTICE

Effective Date: 01/01/2015

This privacy notice discloses the privacy practices for (PacificBayWatch.com). This privacy notice applies solely to information collected by this website, except where stated otherwise.

Information Collection, Use, and Sharing 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information 

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security 

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

Notification of Changes

Whenever material changes are made to the privacy notice specify how you will notify consumers.

Other Provisions as Required by Law

Numerous other provisions and/or practices may be required as a result of laws, international treaties, or industry practices. It is up to you to determine what additional practices must be followed and/or what additional disclosures are required. Please take special notice of the California Online Privacy Protection Act (CalOPPA), which is frequently amended and now includes a disclosure requirement for “Do Not Track” signals.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 949-200-9569 or via email.

Orders 

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

If you use cookies or other devices that track site visitors, insert a paragraph like this in your privacy notice: 

Cookies
 

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing 

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

And/or: 

We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.